MPEP Luxembourg Management S.à r.l. has implemented procedures for managing customer complaints which complies with the requirements of CSSF Circular 17/671 and CSSF Regulation 16-07 relating to the out-of-court resolution of complaints.
Any complaint concerning the funds or the management company may, together with a brief subscription of your contractual relationship with us, the problem that caused the complaint and supporting documents, be sent to:
MPEP Luxembourg Management S.à r.l.
To the attention of the Compliance Officer
26, route Louvigny
L-1946 Luxembourg
Grand-Duchy of Luxembourg
or via e-mail to compliance@mpep.lu
We will treat your complaint as follows:
Where, in the first instance, you obtained no or a dissatisfactory answer, you may refer to our management board, including the information as above and a detailed and chronological statement of the steps already taken, to:
MPEP Luxembourg Management S.à r.l. To the attention of the Board of Directors 26, route Louvigny L-1946 Luxembourg Grand-Duchy of Luxembourg or via e-mail to info@mpep.lu.
Please be aware that there is an out-of-court dispute settlement procedure with the Commission de Surveillance du Secteur Financier (“the CSSF”), the Luxembourg financial services regulator.
Where a customer did not receive a response or satisfactory response within one month of a complaint being submitted to us, you may refer your complaint to the CSSF by the following means:
either by mail addressed to:
Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150 Luxembourg
or by e.mail at the following address: direction@cssf.lu